At Zinariii, your satisfaction is our priority. We ensure that every piece of jewelry is carefully inspected before shipping. However, if you are not completely satisfied with your purchase, please review our policy below:
1. Eligibility for Returns
- Returns are accepted within 7 days of delivery.
- Items must be unused, unworn, and in their original packaging with all tags intact.
- Customized or personalized jewelry cannot be returned unless defective or damaged.
2. Non-Returnable Items
- Gift cards or promotional items.
- Products purchased on clearance sale (unless defective).
- Any item that shows signs of wear or misuse.
3. Process for Returns
- Contact our customer support team at 03028007562 within 7 days of receiving your order.
- Share your order details and reason for return.
- Once approved, return the product using a secure courier service. (Return shipping costs are borne by the customer.)
4. Refunds
- Refunds are issued only after we receive and inspect the returned item.
- Refunds will be made via bank transfer or store credit (as agreed).
- Cash refunds are not available for COD orders; customers can opt for store credit or exchange.
5. Exchanges
- If you wish to exchange an item for a different product, please inform us while initiating the return.
- Any price difference will be adjusted accordingly.
6. Damaged or Wrong Item Received
- If your jewelry arrives damaged or incorrect, contact us immediately with photos.
- We will arrange